Introduction
HFG Commercials is a trading division of Hunts Food Group Ltd (registered in England, company number 00456789). Our registered address is Ludbourne Road, Sherborne, Dorset, DT9 3NJ. We are committed to protecting your privacy and handling your personal data responsibly.
This policy explains what personal data we collect, why we collect it, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Our website address is: www.hfgcommercials.co.uk
What data we collect
When you submit a booking or enquiry form
When you use our booking request form or contact form, we collect:
- Your name
- Email address
- Phone number
- Vehicle registration and make/model
- Details of the service you require
- Any additional notes you provide
When you subscribe to marketing communications
If you opt in to receive marketing emails (via the checkbox on our booking form), we share your name and email address with Mailchimp (operated by Intuit Inc.) to manage our mailing list. You can unsubscribe at any time using the link in any email we send.
Automatically collected data
When you visit our website, we may collect technical data including your IP address, browser type and version, time zone setting, operating system, and information about how you interact with our site. This data is collected via cookies and similar technologies (see our Cookie Policy for details).
How we use your data
We use your personal data for the following purposes:
- To process your booking requests — your form submission is emailed to our workshop team so they can respond to your enquiry and schedule your service
- To communicate with you — to reply to your enquiries, confirm bookings, and provide service updates
- To send marketing communications — only where you have given explicit consent via our opt-in checkbox
- To improve our website — we use anonymised analytics data to understand how visitors use our site and to improve the user experience
- To comply with legal obligations — including maintaining records as required by HMRC and other regulatory bodies
Legal basis for processing
We process your personal data under the following legal bases:
- Consent — for marketing communications (you can withdraw consent at any time)
- Legitimate interests — to respond to enquiries, process bookings, and improve our services
- Legal obligation — where we are required by law to retain certain records
Who we share your data with
We do not sell your personal data to third parties. We may share your data with:
- Mailchimp (Intuit Inc.) — if you opt in to marketing emails, for mailing list management
- Google — anonymised website analytics data via Google Analytics
- Defined Marketing — our appointed marketing agency, who manage our website and digital communications on our behalf
- Professional advisers — our accountants, lawyers, or insurers where reasonably necessary
How long we keep your data
We retain your personal data only for as long as necessary for the purposes set out in this policy:
- Booking and enquiry data: 3 years from your last interaction with us
- Marketing mailing list: until you unsubscribe or request removal
- Website analytics data: 26 months (standard Google Analytics retention)
- Financial records: 7 years as required by HMRC
Your rights
Under UK GDPR, you have the following rights:
- Right of access — request a copy of the personal data we hold about you
- Right to rectification — request correction of inaccurate data
- Right to erasure — request deletion of your personal data (subject to legal retention requirements)
- Right to restrict processing — request that we limit how we use your data
- Right to data portability — request your data in a machine-readable format
- Right to object — object to processing based on legitimate interests
- Right to withdraw consent — where processing is based on consent, you can withdraw it at any time
To exercise any of these rights, please contact us at bookings@hfgcommercials.co.uk or write to us at the address above. We will respond within 30 days.
Cookies
Our website uses cookies to improve your experience. For full details on which cookies we use and how to manage them, please see our Cookie Policy.
Data security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption (HTTPS) to secure data transmitted between your browser and our server.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact us
If you have any questions about this privacy policy or how we handle your personal data, please contact us:
- Email: bookings@hfgcommercials.co.uk
- Phone: 01935 478826
- Address: HFG Commercials, Lynx West Trading Estate, Yeovil, Somerset, BA20 2HP
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.